Front Desk Membership Specialist

Interstate Plaza Fitness, LLC; Highland Park (TX); On-site; USD 15,000 - 17,000; Full time

Job summary

Taymax Group is hiring a Member Services Representative for a Planet Fitness club in Texas. The role focuses on delivering superior customer service to members, prospective members, and guests, checking in members, guiding tours, and signing up new members.

You will support the Club Manager with daily tasks and help maintain a clean, welcoming environment. The position emphasizes punctuality, teamwork, and a positive attitude, with duties ranging from processing sign-ups to resolving member

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Front desk

Communication

Teamwork

Basic computer skills

Education

High School diploma/GED

Tools

POS systems

Job description

Taymax Group is hiring a Member Services Representative for a Planet Fitness club in Texas. The role focuses on delivering superior customer service to members, prospective members, and guests, checking in members, guiding tours, and signing up new members.

You will support the Club Manager with daily tasks and help maintain a clean, welcoming environment. The position emphasizes punctuality, teamwork, and a positive attitude, with duties ranging from processing sign-ups to resolving member