Member Services Associate - Gym Front Desk

Taymax Group; Jacksonville (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Taymax Group, a multi-club Planet Fitness franchisee, is hiring a Member Services Representative in Jacksonville, FL. You will provide superior member service, greet members, manage sign-ups and tours, and support daily club operations in a fast-paced fitness environment.

Ideal candidates are 18+, with a HS diploma, basic computer skills, and a passion for fitness. The role demands reliability, teamwork, and a positive attitude as part of Taymax’s commitment to a welcoming “Judgement Free Zone.”

Qualifications

• High School diploma/GED required.
• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Punctuality and reliability required.
• Ability to work independently as well as part of a team.
• Positive, upbeat attitude and passion for fitness.
• Exceptional customer service and professional interactions.

Responsibilities

• Greet members, prospective members and guests with excellent service.
• Handle front desk activities: answer phones, check members in, sign up new members and tours.
• Assist Club Manager with cash drawer and account updates.
• Respond to questions and concerns, escalating when needed.
• Maintain cleanliness of the club and complete daily tasks on time.
• Assist with special cleaning projects and club needs.

Skills

Customer service

Front desk

Basic computer skills

Team player

Punctual

Reliability

Positive attitude

Communication

Empathy

Education

High School diploma or GED

Job description

Taymax Group, a multi-club Planet Fitness franchisee, is hiring a Member Services Representative in Jacksonville, FL. You will provide superior member service, greet members, manage sign-ups and tours, and support daily club operations in a fast-paced fitness environment.

Ideal candidates are 18+, with a HS diploma, basic computer skills, and a passion for fitness. The role demands reliability, teamwork, and a positive attitude as part of Taymax’s commitment to a welcoming “Judgement Free Zone.”