Gym Member Services & Front Desk Associate

Excel Fitness; Virginia Beach (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

Excel Fitness in Virginia Beach is seeking a Member Services Representative Front Desk to greet members and support daily operations.

The role requires strong communication, a high school diploma, CPR/AED certification, and the ability to stand for long periods. You will handle member data entry, process transactions at the POS, and uphold cleanliness and safety standards in a fast-paced gym environment.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR and AED certification required before working alone; training provided within 30 days if uncertified.
• Comfortable standing for long periods of time.
• Excellent communication with internal and external customers.
• Team oriented, motivated and well organized.
• Proficient in Microsoft Office and general computer use.
• Familiar with Excel’s mission, values and culture; knowledge of Planet Fitness brand is a plus.

Responsibilities

• Greet and assist members at the front desk and promote member services.
• Maintain club cleanliness and welcoming atmosphere throughout shifts.
• Use Planet Fitness mobile app and ensure data accuracy in tablets and POS.
• Input and update prospective and current member information in systems.
• Audit and balance cash drawers daily.
• Ensure compliance with company policies and safety guidelines.
• Assist GM/AM with promotions, training, and operational initiatives.

Skills

Communication skills

Team oriented

Organized

Critical thinking

Microsoft Office

Computer literacy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Excel Fitness in Virginia Beach is seeking a Member Services Representative Front Desk to greet members and support daily operations.

The role requires strong communication, a high school diploma, CPR/AED certification, and the ability to stand for long periods. You will handle member data entry, process transactions at the POS, and uphold cleanliness and safety standards in a fast-paced gym environment.