Member Experience Associate

Excel Fitness; Portsmouth (VA); On-site; USD 13,000 - 19,000; Part time

Job summary

Excel Fitness in Portsmouth, VA is seeking a Part-Time Member Services Representative to support daily club operations and member engagement. The role involves guest assistance, cash handling, and promoting memberships, with duties including app use, inventory, and safety compliance.

The position expects flexibility in hours, with potential mornings, evenings, weekends, and some overnight shifts. Prior CPR/AED certification is required before working solo, and strong communication skills are

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone.
• Comfortable standing for long periods of time.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient ability in Microsoft Office and using a computer.
• Must have the ability to handle sensitive and confidential information.
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Audit and balance cash drawers daily.
• Properly input and update prospective and current member information into tablets and point of sale.
• Ensure members adhere to the company’s policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve any day-to-day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
• Stay up to date on all required certifications and training courses.
• Participate in team meetings.
• Communicate with, promote, tour, and assist prospects and potential members.
• Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
• Ensure the club complies with all state and federal laws and insurance requirements.
• Operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
• Assist GM and represent our company at community events and other outreach activities.

Skills

Customer service

Communication

Teamwork

Critical thinking

Confidential information handling

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Excel Fitness in Portsmouth, VA is seeking a Part-Time Member Services Representative to support daily club operations and member engagement. The role involves guest assistance, cash handling, and promoting memberships, with duties including app use, inventory, and safety compliance.

The position expects flexibility in hours, with potential mornings, evenings, weekends, and some overnight shifts. Prior CPR/AED certification is required before working solo, and strong communication skills are