Member Services Front Desk & Guest Experience Associate

Excel Fitness; Staunton (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

Excel Fitness in Staunton, VA is hiring a Part Time Member Services Rep Front Desk to welcome members, handle check-ins, and support daily club operations.

The role requires standing for long periods, excellent communication, and the ability to input data into tablets and the POS system, while maintaining a clean, safe environment.

Shifts may include mornings, evenings, weekends, and a commitment to the Planet Fitness brand standards.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR and AED certifications required before working alone.
• Comfortable standing for long periods and customer-facing.
• Proficient with Microsoft Office and computer usage.
• Familiar with Planet Fitness brand and policies.

Responsibilities

• Greet and assist members at the front desk.
• Input and update member information into tablets and POS.
• Audit cash drawers daily and balance transactions.
• Maintain club cleanliness and a welcoming atmosphere.
• Promote memberships and assist with promotions.
• Enforce company policies and safety standards.

Skills

Communication skills

Team orientation

Problem solving

Attention to detail

Education

High School Diploma or equivalent

CPR Certification

AED Certification

Tools

Microsoft Office

Job description

Excel Fitness in Staunton, VA is hiring a Part Time Member Services Rep Front Desk to welcome members, handle check-ins, and support daily club operations.

The role requires standing for long periods, excellent communication, and the ability to input data into tablets and the POS system, while maintaining a clean, safe environment.

Shifts may include mornings, evenings, weekends, and a commitment to the Planet Fitness brand standards.