Member Services Pro — Front Desk Path to Leadership

Planet Fitness; Virginia Beach (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free Black Card Membership

Paid Time Off

Paid Parental Leave

Health Insurance Benefits

MyFlexPay

Job summary

Planet Fitness, a franchise group Excel Fitness, is seeking a front desk team member to deliver exceptional member service and support sign-ups at our Virginia Beach clubs. You will check members in, assist with account updates, and uphold cleanliness and safety standards in a fast-paced environment.

Ideal candidates possess a high school diploma or GED, are 18+, and demonstrate reliability, strong communication, and a friendly, professional demeanor toward members and coworkers.

Qualifications

• Provide an exceptional customer service experience.
• Check members into the system and guide tours for new sign-ups.
• Assist with account updates and respond to member questions promptly.

Responsibilities

• Maintain a clean and welcoming facility.
• Demonstrate positive attitude and professional behavior with members and staff.
• Follow safety and cleaning protocols, including mask requirements.
• Ability to stand and walk for long periods and lift up to 50 lbs.

Skills

Customer service

Communication

Teamwork

Punctuality

Education

High School diploma or GED

Job description

Planet Fitness, a franchise group Excel Fitness, is seeking a front desk team member to deliver exceptional member service and support sign-ups at our Virginia Beach clubs. You will check members in, assist with account updates, and uphold cleanliness and safety standards in a fast-paced environment.

Ideal candidates possess a high school diploma or GED, are 18+, and demonstrate reliability, strong communication, and a friendly, professional demeanor toward members and coworkers.