Member Experience Specialist

Glow Brands; Evansville (IN); In loco; USD 17.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and  ..

Exclusive Discounts at Outside Retaile

Free Work Shirt options yearly

Descrizione del lavoro

Glow Brands is seeking a friendly Member Services Representative to create a positive experience for Planet Fitness members, prospective members and guests. You will handle front-desk duties, assist with sign-ups, tours, and account updates while maintaining a clean, welcoming club environment.

We value a background in customer service, basic computer skills, and a genuine passion for fitness. Bring an upbeat attitude and reliability to help deliver outstanding service daily.

Competenze

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability a must.
• Exceptional customer service skills; engage with members and coworkers professionally.
• Strong listener; empathize and solve problems.
• Diplomacy in all interactions and appropriate behavior/language.
• High School diploma/GED or equivalent.
• Must be 16 years of age or older.

Mansioni

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones and assisting callers.
• Check members into the system and process new member sign-ups.
• Take prospective members on tours.
• Assist in updating member accounts as needed.
• Respond to questions and concerns promptly and escalate to management when needed.
• Maintain cleanliness and neatness of the club.

Conoscenze

Customer service

Basic computer skills

Fitness enthusiasm

Positive attitude

Punctuality

Excellent communication

Diplomacy

Team interaction

High school diploma

Age requirement 16+

Formazione

High School Diploma or GED

Descrizione del lavoro

Glow Brands is seeking a friendly Member Services Representative to create a positive experience for Planet Fitness members, prospective members and guests. You will handle front-desk duties, assist with sign-ups, tours, and account updates while maintaining a clean, welcoming club environment.

We value a background in customer service, basic computer skills, and a genuine passion for fitness. Bring an upbeat attitude and reliability to help deliver outstanding service daily.