Gym Member Experience Specialist

Carbon Performance; Nashville (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Training & development

Competitive wage and commission

Access to gym facilities and classes

Growth opportunities within the team

Positive and supportive team

Professional development opportunities

Job summary

Carbon Performance Gym in Nashville, TN is seeking a friendly Fitness Consultant to welcome members, answer questions, and guide tours of the facility. You will support daily operations, assist in the cafe, and help maintain a clean, upbeat environment that motivates members to achieve their health goals.

You'll engage members with exceptional service, handle inquiries promptly, and contribute to a positive team atmosphere.

Qualifications

• Previous experience in customer service or hospitality is preferred.
• Excellent interpersonal and communication skills with a friendly and approachable personality.
• Passion for health, fitness, and helping others achieve their goals.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in using basic computer software and systems.

Responsibilities

• Member Engagement: Welcome members and guests with a friendly and approachable demeanor, providing information about our services, classes, and facilities. Conduct tours of the gym to showcase our offerings and answer any questions.
• Facility Upkeep: Perform regular rounds around the gym to ensure a clean and organized environment. Assist in maintaining the cleanliness and tidiness of the gym floor, equipment, and common areas.
• Cafe Assistance: Work shifts in the gym's cafe, serving healthy snacks, beverages, and light meals to members. Handle transactions, maintain a clean cafe area, and provide excellent customer service.
• Customer Support: Address member inquiries, concerns, and feedback in a professional and timely manner. Provide solutions to ensure members have a positive experience during their visits.

Skills

Customer service

Interpersonal skills

Communication

Fitness passion

Organizational skills

Multitasking

Prioritization

Computer skills

Job description

Carbon Performance Gym in Nashville, TN is seeking a friendly Fitness Consultant to welcome members, answer questions, and guide tours of the facility. You will support daily operations, assist in the cafe, and help maintain a clean, upbeat environment that motivates members to achieve their health goals.

You'll engage members with exceptional service, handle inquiries promptly, and contribute to a positive team atmosphere.