Gym Member Experience Specialist

ATC Fitness; Collierville (TN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Free gym membership

Flexible work hours

Career growth

Healthy work environment

Job summary

ATC Fitness in Collierville, TN is hiring a Customer Service Representative to create welcoming experiences for members and guests. You will help members with needs, host tours, and promote memberships while upholding our friendly, fitness-focused culture.

This role emphasizes strong communication, reliability, and teamwork, with opportunities for growth and flexible hours in a supportive gym environment.

Qualifications

• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• A positive attitude with a passion for helping others.
• Prior customer service or sales experience is a plus, but not required.
• Must be reliable and punctual.

Responsibilities

• Assist current gym members with their needs, ensuring a great experience every visit.
• Provide tours to prospective members, showcasing our facilities and benefits.
• Sell gym memberships by sharing our values and programs with new prospects.
• Answer phone calls professionally and address inquiries or concerns.
• Familiarize new members with our Smart Start Training workout program.
• Perform daily cleaning to maintain a clean and welcoming facility.

Skills

Interpersonal skills

Communication skills

Teamwork

Reliability and punctuality

Job description

ATC Fitness in Collierville, TN is hiring a Customer Service Representative to create welcoming experiences for members and guests. You will help members with needs, host tours, and promote memberships while upholding our friendly, fitness-focused culture.

This role emphasizes strong communication, reliability, and teamwork, with opportunities for growth and flexible hours in a supportive gym environment.