Fitness Concierge & Member Experience Specialist

Carbon Performance; Charlotte (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Training & development

Job summary

Carbon Performance in Charlotte, NC, is seeking a customer service focused team member to welcome members, answer questions, and showcase our gym offerings. You will assist with cafe service, tours, and keeping the facility clean and welcoming.

Ideal candidates are enthusiastic about health and fitness, with strong communication skills and the ability to multitask in a fast-paced environment. Competitive wages and growth opportunities are offered.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent interpersonal and communication skills, with a friendly and approachable demeanor.
• Passion for health, fitness, and helping others achieve their goals.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in using basic computer software and systems.

Responsibilities

• Member Engagement: Welcome members and guests with a friendly and approachable demeanor, providing information about our services, classes, and facilities. Conduct tours of the gym to showcase our offerings and answer any questions.
• Facility Upkeep: Perform regular rounds around the gym to ensure a clean and organized environment. Assist in maintaining the cleanliness and tidiness of the gym floor, equipment, and common areas.
• Cafe Assistance: Work shifts in the gym's cafe, serving healthy snacks, beverages, and light meals to members. Handle transactions, maintain a clean cafe area, and provide excellent customer service.
• Customer Support: Address member inquiries, concerns, and feedback in a professional and timely manner. Provide solutions to ensure members have a positive experience during their visits.

Skills

Customer service

Hospitality

Health & fitness passion

Attention to detail

Multitasking

Basic computer skills

Tools

Basic computer software

Job description

Carbon Performance in Charlotte, NC, is seeking a customer service focused team member to welcome members, answer questions, and showcase our gym offerings. You will assist with cafe service, tours, and keeping the facility clean and welcoming.

Ideal candidates are enthusiastic about health and fitness, with strong communication skills and the ability to multitask in a fast-paced environment. Competitive wages and growth opportunities are offered.