Gym Membership Consultant & Customer Experience Lead

Carbon Performance; Franklin (TN); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Employee discount

Consistent Schedule

Bonus based on performance

Job summary

Carbon Performance Gym is seeking a dedicated Fitness Consultant to provide exceptional customer service and help manage daily facility operations. You will engage with members, promote memberships, and support cafe service while ensuring a clean, welcoming environment.

The role emphasizes guest relations, sales activity, and teamwork within a fast-paced fitness setting, with opportunities for professional growth and a positive team culture.

Qualifications

• Experience in customer service, sales, or hospitality is preferred.
• Strong interpersonal and communication skills with a friendly demeanor.
• Passion for health and fitness and helping others reach goals.
• Excellent organizational skills and attention to detail.
• Able to multitask and prioritize in a fast-paced environment.
• Basic computer skills and familiarity with common software.

Responsibilities

• Greet members and guests, share information about services, classes, and facilities.
• Promote gym memberships and explain benefits to prospective members.
• Keep the gym clean and organized, and assist in equipment maintenance.
• Serve in the gym cafe, handle transactions, and maintain the cafe area.
• Address member inquiries and feedback with timely solutions.

Skills

Customer service

Sales experience

Interpersonal skills

Communication skills

Health & fitness passion

Organizational skills

Multitasking

Computer skills

Job description

Carbon Performance Gym is seeking a dedicated Fitness Consultant to provide exceptional customer service and help manage daily facility operations. You will engage with members, promote memberships, and support cafe service while ensuring a clean, welcoming environment.

The role emphasizes guest relations, sales activity, and teamwork within a fast-paced fitness setting, with opportunities for professional growth and a positive team culture.