Gym Member Experience Specialist

Integratedcooling; Everett (WA); On-site; USD 19,000 - 25,000; Full time

Job summary

KlickWay Athletics is hiring a Front Desk Associate to warmly welcome members, handle check-ins, tours, and sign-ups, and deliver outstanding service. You will support daily operations, respond to inquiries, and help with lead generation and basic sales.

Expectation includes a flexible schedule (including holidays and weekends), ability to lift 45 lbs, stand for long periods, and strong communication. Training provided; friendly team and supportive environment.

Qualifications

• High School Diploma or equivalent.
• Excellent customer service and communication skills.
• Basic retail sales knowledge.
• Functional computer skills.
• Ability to multi-task efficiently.
• Flexible schedule, including holidays and weekends.
• Ability to lift 45lbs and stand for extended periods.
• Team player who upholds KlickWay Athletics' values and policies.
• Customer service: 2 years (Preferred).

Responsibilities

• Greet and Welcome Members: Warmly greet members, create a friendly atmosphere, and develop first-name relationships. Verify check-ins and resolve issues.
• New Membership Tours and Sign-ups: Conduct tours, assist with enrollment, and explain membership options.
• Lead Generation/Sales: Understand the services and products we offer in-depth, stay curious, and discover when members need our help in transforming their health and wellness journey.
• Equipment Cleaning: Regularly sanitize and organize equipment.
• Facility Maintenance: Ensure a clean, safe environment; put away weights and monitor/report maintenance issues.
• Customer Service: Respond to inquiries, address concerns, and exceed member expectations.
• Answering Calls and Message Handling: Handle calls professionally and redirect or take accurate messages.
• Collaboration and Communication: Maintain effective communication with management and staff.
• Mail and Package Handling: Receive and distribute mail and packages, ensuring proper tracking.
• Other Duties: Perform additional tasks as directed by management.

Skills

Customer service

Communication skills

Multi-tasking

Team player

Flexibility

Computer skills

Education

High School Diploma or equivalent

Job description

KlickWay Athletics is hiring a Front Desk Associate to warmly welcome members, handle check-ins, tours, and sign-ups, and deliver outstanding service. You will support daily operations, respond to inquiries, and help with lead generation and basic sales.

Expectation includes a flexible schedule (including holidays and weekends), ability to lift 45 lbs, stand for long periods, and strong communication. Training provided; friendly team and supportive environment.