Gym Member Experience Leader

EōS Fitness; San Tan Valley (AZ); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Free gym membership

401(k) with company matching

Daily pay

Health, dental, vision

Vacation and sick pay

Employee referral program

Job summary

EōS Fitness is opening a new gym in San Tan Valley and seeks a highly organized Member Experience Manager to lead the front desk team and ensure an exceptional member experience. You will resolve service issues, manage billing questions, and collaborate with department managers to train staff while maintaining a welcoming, clean facility.

Responsibilities include developing retention strategies, monitoring member satisfaction, and promoting our core values.

Qualifications

• Proven experience in customer service or front-line leadership.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with fitness management software and MS Office.
• Knowledge of fitness industry operations including membership management and billing.

Responsibilities

• Takes initiative to enhance the member experience.
• Serve as first point of contact for member concerns; resolve issues and billing questions.
• Address complaints with professionalism and empathy; maintain high retention.
• Develop and execute strategies to engage members and drive retention.
• Monitor member satisfaction and provide insights for improvement.
• Collaborate with managers to respond to member surveys and feedback promptly.
• Support front desk team with training and development.
• Ensure facility cleanliness and safety to deliver best-in-class experience.

Skills

Customer service

Leadership

Multitasking

Communication

Fitness industry knowledge

Tools

Fitness management software

Microsoft Office

Job description

EōS Fitness is opening a new gym in San Tan Valley and seeks a highly organized Member Experience Manager to lead the front desk team and ensure an exceptional member experience. You will resolve service issues, manage billing questions, and collaborate with department managers to train staff while maintaining a welcoming, clean facility.

Responsibilities include developing retention strategies, monitoring member satisfaction, and promoting our core values.