Gym Front Desk & Member Experience Specialist

EōS Fitness; Mesa (AZ); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Free gym membership

Daily pay

Health, dental, vision

401(k) matching

Career development

Job summary

EōS Fitness in Mesa, AZ seeks a Service Associate to deliver a welcoming, professional experience at the front desk. You will greet members, share information on services and memberships, handle inquiries, check-in guests, and help keep the reception area organized and inviting.

The role requires an upbeat, customer‑focused attitude, the ability to multitask in a fast‑paced gym, and flexibility to work evenings and weekends.

Qualifications

• Experience in customer service or front desk role.
• Interest in fitness industry is a plus.
• Excellent interpersonal and customer-focused attitude.
• Ability to multitask in a fast-paced gym environment.
• Proficiency with MS Office and gym management software.

Responsibilities

• Greet members and guests professionally.
• Provide information about gym services and memberships.
• Address inquiries, concerns, and complaints promptly.
• Check-in members using the gym management system.
• Oversee check-in alerts and notifications.
• Ensure front desk area is clean and stocked.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols to ensure member and staff safety.
• Monitor inventory for beverages and bar items; track sales.
• Support facility upkeep with routine walks and restocking.

Skills

Customer service

Interpersonal skills

Multitasking

MS Office

Communication

Job description

EōS Fitness in Mesa, AZ seeks a Service Associate to deliver a welcoming, professional experience at the front desk. You will greet members, share information on services and memberships, handle inquiries, check-in guests, and help keep the reception area organized and inviting.

The role requires an upbeat, customer‑focused attitude, the ability to multitask in a fast‑paced gym, and flexibility to work evenings and weekends.