Gym Manager: Lead Growth, Service & Sanitation

goldscareers; Knoxville (TN); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Employee discounts

Free gym membership

Job summary

Gold’s Gym in Knoxville, TN seeks a strong General Manager to lead daily operations, oversee the sales process, and manage the gym budget while ensuring top-notch customer service in a high-volume retail setting. You will recruit, train, and evaluate staff, drive member sign-ups through outreach programs, and uphold cleanliness and sanitation standards as a core pillar of our brand.

This role offers benefits and advancement opportunities; prior fitness industry experience is preferred but not

Qualifications

• High School diploma with five years professional experience.
• College degree preferred.
• Fitness industry experience preferred but not required.
• Be promotionally-oriented and have the ability to direct sales through company required outreach programs.
• Strong customer service orientation with proven results.
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Associate or Bachelor's degree in business or related field with two years of management experience preferred.
• Current CPR Certification

Responsibilities

• Properly manage and maintain gym operational budget.
• Responsible for overseeing the sales process and systems.
• Manage, monitor, and evaluate the performance of all gym-related managers.
• Monitor the hiring, training and scheduling of all gym level staff.
• Train and mentor subordinates.
• Properly delegate, monitor and evaluate specifically assigned responsibilities of sales team through the Sales Manager.
• Responsible for managing disciplinary actions involving all gym level employees.
• Provide and maintain the highest level of customer service in a high volume retail environment through personal actions and development of the staff.
• Provide effective decision making regarding customer service issues.
• Plan and promote special events for the gym on a monthly basis, using corporate marketing as needed.
• Responsible for ensuring that the facility is clean and operationally sound.

Skills

Customer service

Leadership

Sales

Budgeting

Metrics

Entrepreneurial spirit

Integrity

Work ethic

Communication

Team management

Education

High School diploma; 5 years experience

Associate or Bachelor's in business

Job description

Gold’s Gym in Knoxville, TN seeks a strong General Manager to lead daily operations, oversee the sales process, and manage the gym budget while ensuring top-notch customer service in a high-volume retail setting. You will recruit, train, and evaluate staff, drive member sign-ups through outreach programs, and uphold cleanliness and sanitation standards as a core pillar of our brand.

This role offers benefits and advancement opportunities; prior fitness industry experience is preferred but not