Gym General Manager: Lead Team, Elevate Member Experience

Gold's Gym; Mechanicsville (VA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401K

Job summary

Gold’s Gym Swift Creek in Mechanicsville, VA is seeking a General Manager to lead a fast-paced fitness team and elevate member experiences. You’ll manage daily operations, develop staff, and drive budgets with accountability.

This role demands a sales mindset, strong interpersonal skills, and a hands-on, entrepreneurial approach. A high school diploma is required; an associate or bachelor’s degree and CPR certification are preferred.

Qualifications

• 5+ years of professional experience, preferably in fitness, retail, or hospitality.
• Leadership experience in team development, operations, and budget management.
• Sales-minded with the ability to execute promotional outreach and meet KPIs.
• Passion for fitness, wellness, and helping others achieve their goals.
• Strong interpersonal and communication skills, both verbal and written.
• Entrepreneurial mindset with a hands-on approach and a drive for excellence.
• High school diploma required; Associate or Bachelor's degree in business or a related field preferred.
• CPR Certification (or willingness to obtain upon hire).

Responsibilities

• Oversee day-to-day operations, maintaining a clean, safe, and welcoming gym.
• Manage and optimize operational budgets, staffing, and payroll.
• Hire, train, mentor, and schedule a high-performing team.
• Drive performance through motivation, accountability, and continuous improvement.
• Lead the gym’s sales strategy, ensuring systems and outreach programs are effectively executed.
• Deliver and coach top-tier customer service in a high-volume environment.
• Resolve customer concerns with empathy and professionalism.
• Organize and promote monthly in-gym events in collaboration with corporate marketing.

Skills

Leadership

Sales mindset

Customer service

Interpersonal skills

Communication

Entrepreneurial mindset

Education

High school diploma

Associate or Bachelor's degree preferred

Job description

Gold’s Gym Swift Creek in Mechanicsville, VA is seeking a General Manager to lead a fast-paced fitness team and elevate member experiences. You’ll manage daily operations, develop staff, and drive budgets with accountability.

This role demands a sales mindset, strong interpersonal skills, and a hands-on, entrepreneurial approach. A high school diploma is required; an associate or bachelor’s degree and CPR certification are preferred.