Gym Front Desk & Member Experience Specialist

Crunch Fitness - Undefeated Tribe; Albuquerque (NM); Presencial; USD 29 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO

Subsidized health insurance coverage (

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Resumo da oferta

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative in Albuquerque, NM. You will be the face of the club, handling membership sales, check-ins, and guest services while promoting programs and maintaining a welcoming environment.

This role requires strong customer service, effective communication, and the ability to keep the front desk running smoothly with high standards of cleanliness and organization. Benefits include PTO, health coverage, and a free gym membership.

Qualificações

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Responsabilidades

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

Descrição da oferta de emprego

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative in Albuquerque, NM. You will be the face of the club, handling membership sales, check-ins, and guest services while promoting programs and maintaining a welcoming environment.

This role requires strong customer service, effective communication, and the ability to keep the front desk running smoothly with high standards of cleanliness and organization. Benefits include PTO, health coverage, and a free gym membership.