Gym Front Desk & Member Experience — PTO & Benefits

Planet Fitness, Inc.; Dallas (TX); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

MyFlexPay

Planet Fitness Black Card Membership (

Employee Assistance Program (EAP)

Paid Time Off

Paid Parental Leave

Health Insurance

Job summary

Planet Fitness, Inc. seeks friendly front desk Team Members to welcome members, assist with sign-ups, and guide new members through the tour and enrollment process.

You will ensure a clean, safe, and positive environment, handle routine sign-ins, and respond to questions while maintaining high service standards. Role supports a growing network across markets with room for advancement.

Qualifications

• Exceptional customer service and positive attitude required.
• Punctuality and reliability are essential.
• Diplomacy in all interactions and professional behavior.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with the new account sign-up process.
• Facilitate updates to members' accounts.
• Respond to member questions and concerns and escalate as needed.
• Detailed cleaning in all areas of the facility.

Skills

Customer service

Positive attitude

Punctuality

Diplomacy

Interpersonal skills

Education

High School diploma/GED

Job description

Planet Fitness, Inc. seeks friendly front desk Team Members to welcome members, assist with sign-ups, and guide new members through the tour and enrollment process.

You will ensure a clean, safe, and positive environment, handle routine sign-ins, and respond to questions while maintaining high service standards. Role supports a growing network across markets with room for advancement.