Gym Front Desk Concierge — Member Experience

Eosfitness; Saint Petersburg (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Free gym membership for you and plus1

Daily Pay

Health, dental, vision

401(k) with company match

Sophia Learning

Vacation, holiday, sick pay

Employee referral program

Merchandise discounts

Discounted Personal Training

Team events

Job summary

EōS Fitness is seeking a Service Associate to welcome members and guests, provide information about programs, and support a positive front-desk experience.

You will check-in members, process payments, and help maintain a clean, organized facility to support every member’s fitness journey. CPR certification within 30 days is required, with availability for evenings, weekends, and holidays.

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer-focused attitude.
• Ability to multitask and handle a fast-paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays as required.
• And, of course, someone who embraces our Core Values!

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure the well-being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
• Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks.

Skills

Customer service

Front desk

Interpersonal skills

Multitasking

MS Office

Gym software

Organization

Problem solving

Flexibility

Tools

Gym management software

Job description

EōS Fitness is seeking a Service Associate to welcome members and guests, provide information about programs, and support a positive front-desk experience.

You will check-in members, process payments, and help maintain a clean, organized facility to support every member’s fitness journey. CPR certification within 30 days is required, with availability for evenings, weekends, and holidays.