Gym Front Desk & Member Experience Host

EōS Fitness; Town of Florida (NY); On-site; USD 14,000 - 23,000; Full time

Benefits offered by this job

Free gym membership

Daily Pay

401(k) with company match

Health, dental, vision

Employee referral program

Professional development

Job summary

EōS Fitness is seeking a Service Associate to welcome members, answer questions about services and memberships, and assist with check-ins at the front desk. You will also help process payments and ensure a clean, organized lobby area.

The role emphasizes friendly, professional service, adherence to safety protocols, and a flexible schedule including evenings, weekends, and holidays to support gym operations.

Qualifications

• CPR certification required within 30 days of hire.
• Must attend all mandatory company trainings within 30 days of employment.
• Follow all current company policies and standard operating procedures.

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure wellbeing of all gym members and staff.
• Monitor inventory for coolers, beverages, and bar items, and track sales performance.
• Support a clean and well-maintained facility by conducting gym walks and restocking supplies.

Skills

Customer service

Interpersonal skills

Flexibility

Multitasking

MS Office

Tools

Gym management software

MS Office

Job description

EōS Fitness is seeking a Service Associate to welcome members, answer questions about services and memberships, and assist with check-ins at the front desk. You will also help process payments and ensure a clean, organized lobby area.

The role emphasizes friendly, professional service, adherence to safety protocols, and a flexible schedule including evenings, weekends, and holidays to support gym operations.