Gym Front Desk Concierge — Create Stellar Member Experience

Eosfitness; San Tan Valley (AZ); On-site; USD 2,135,000 - 2,273,000; Full time

Benefits offered by this job

Free membership for you and a family

Daily Pay

Health, dental, vision insurance

401(k) + company matching

Personal education growth options

Employee referral program

Competitive pay plus vacation, holiday

Sophia Learning

Job summary

EōS Fitness is seeking a Service Associate to warmly greet members, answer questions, and guide guests through services and memberships. You will check people in, handle inquiries, and help maintain a clean, welcoming front desk area.

You’ll support payments, safety procedures, and inventory, while upholding our core values and providing an exceptional member experience in a busy gym setting.

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer-focused attitude.
• Ability to multitask and handle a fast-paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays as required.
• And, of course, someone who embraces our Core Values!

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure the well-being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
• Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks.

Skills

Front desk experience

Customer service orientation

Interpersonal skills

Multitasking

MS Office

Gym management software

Core Values alignment

Flexibility incl. evenings/weekends

Tools

MS Office

Gym management software

Job description

EōS Fitness is seeking a Service Associate to warmly greet members, answer questions, and guide guests through services and memberships. You will check people in, handle inquiries, and help maintain a clean, welcoming front desk area.

You’ll support payments, safety procedures, and inventory, while upholding our core values and providing an exceptional member experience in a busy gym setting.