Member Experience Host - Gym Front Desk Pro

EōS Fitness; San Antonio (TX); On-site; USD 14,000 - 15,000; Part time

Benefits offered by this job

Free gym membership

DailyPay

401(k) matching

Discounted PT & merch

Employee referral program

Health benefits

Education via Sophia Learning

Job summary

EóS Fitness is seeking a Service Associate to warmly welcome members, guests, and staff while providing accurate information about services, programs, and memberships. You will handle inquiries, direct guests, and ensure everyone feels valued and supported in their fitness journey.

Responsibilities include greeting with professionalism, processing memberships, and maintaining a clean front desk; familiarity with gym management software and MS Office helps manage check-ins, payments, and

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus.
• Excellent interpersonal skills with a customer-focused attitude.
• Ability to multitask and handle a fast-paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Flexibility to work evenings, weekends, and holidays as required.

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols to ensure the well-being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, and track sales.
• Support a clean and well-maintained facility by conducting gym walks and restocking supplies.

Skills

Customer service

Interpersonal skills

Multitasking

MS Office

Gym management software

Tools

Gym management software

MS Office

Job description

EóS Fitness is seeking a Service Associate to warmly welcome members, guests, and staff while providing accurate information about services, programs, and memberships. You will handle inquiries, direct guests, and ensure everyone feels valued and supported in their fitness journey.

Responsibilities include greeting with professionalism, processing memberships, and maintaining a clean front desk; familiarity with gym management software and MS Office helps manage check-ins, payments, and