Gym Assistant Manager: Lead Team, Elevate Member Experience

Paycom - ATS; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free Black Card gym membership

Health benefits

401k

Employee discounts

Job summary

Planet Fitness is hiring an Assistant Manager to support the General Manager in running a busy club with a Judgment Free member and staff experience. You will lead a team of Member Service Representatives, Trainers and Custodians, ensuring superior customer service and smooth daily operations.

Responsibilities include recruiting, training, scheduling, opening/closing, maintaining cleanliness and safety, and handling deposits and HR forms.

Qualifications

• 1 year of supervisory experience is required.
• 2 years of customer service experience is required.
• High School diploma or GED preferred.
• Must be 18 years or older and able to work 3rd shift occasionally.
• Ability to lift up to 50 lbs and stand/walk for long periods.

Responsibilities

• Recruit, hire, train and develop a high performing team.
• Oversee front desk operations and member check-in.
• Schedule shifts and ensure coverage; open/close the club.
• Maintain cleanliness, safety and equipment upkeep.
• Handle marketing, deposits and HR related forms.
• Track weekly/monthly/yearly statistics.

Skills

Supervisory experience

Customer service experience

Positive attitude

Punctuality

Strong communication

Adaptability

Education

High School diploma/GED

Tools

POS system

Job description

Planet Fitness is hiring an Assistant Manager to support the General Manager in running a busy club with a Judgment Free member and staff experience. You will lead a team of Member Service Representatives, Trainers and Custodians, ensuring superior customer service and smooth daily operations.

Responsibilities include recruiting, training, scheduling, opening/closing, maintaining cleanliness and safety, and handling deposits and HR forms.