Gym Operations Assistant Manager

pf-oneworldfitness

Delran Township (NJ)

On-site

USD 36,000 - 54,000

Full time

14 days+
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Job summary

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and ensure a premier, Judgment Free member experience while contributing to the club’s financial success.

You will assist in recruiting, training, and supervising a team of Member Service Representatives, Trainers, and Custodians, while maintaining a welcoming atmosphere and handling member inquiries and tours. CPR certification and a high school diploma are required.

Qualifications

  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 year of age or older.

Responsibilities

  • Assist in recruiting, hiring, training and developing a high performing staff.
  • Assist in maintaining a welcoming atmosphere for all members and guests.
  • Assist with Staff Management and provide backup support to Club Manager.
  • Assist in scheduling and supervising staff.
  • Oversee member service to ensure a superior customer experience.
  • Assist in resolving employee issues or concerns.
  • Answer phones and assist callers with questions.
  • Check members into the system and process new sign-ups.
  • Give tours to prospective members.
  • Facilitate member requests, issues and questions.
  • Assist in cleanliness and maintenance of facility.
  • Assist in ordering supplies within budget.
  • Track statistics and reports on a weekly/monthly/annual basis.

Skills

Customer service
Supervisory
Diplomacy
Listening
Microsoft Office

Education

High school diploma/GED
CPR certification

Tools

Microsoft Office

Job description

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and ensure a premier, Judgment Free member experience while contributing to the club’s financial success.

You will assist in recruiting, training, and supervising a team of Member Service Representatives, Trainers, and Custodians, while maintaining a welcoming atmosphere and handling member inquiries and tours. CPR certification and a high school diploma are required.

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