Gym Operations Assistant Manager

pf-oneworldfitness; Delran Township (NJ); On-site; USD 36,000 - 54,000; Full time

Job summary

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and ensure a premier, Judgment Free member experience while contributing to the club’s financial success.

You will assist in recruiting, training, and supervising a team of Member Service Representatives, Trainers, and Custodians, while maintaining a welcoming atmosphere and handling member inquiries and tours. CPR certification and a high school diploma are required.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff.
• Assist in maintaining a welcoming atmosphere for all members and guests.
• Assist with Staff Management and provide backup support to Club Manager.
• Assist in scheduling and supervising staff.
• Oversee member service to ensure a superior customer experience.
• Assist in resolving employee issues or concerns.
• Answer phones and assist callers with questions.
• Check members into the system and process new sign-ups.
• Give tours to prospective members.
• Facilitate member requests, issues and questions.
• Assist in cleanliness and maintenance of facility.
• Assist in ordering supplies within budget.
• Track statistics and reports on a weekly/monthly/annual basis.

Skills

Customer service

Supervisory

Diplomacy

Listening

Microsoft Office

Education

High school diploma/GED

CPR certification

Tools

Microsoft Office

Job description

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and ensure a premier, Judgment Free member experience while contributing to the club’s financial success.

You will assist in recruiting, training, and supervising a team of Member Service Representatives, Trainers, and Custodians, while maintaining a welcoming atmosphere and handling member inquiries and tours. CPR certification and a high school diploma are required.