GxP Lab Computing Specialist (Field IT & Instrument)

Zifo; Washington (NJ); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Vacation

Health insurance

401k with company matching

Life insurance

FSAs

Job summary

Zifo is seeking a Lab Computing Analyst to provide technical laboratory services, including multivendor instrument and IT support, at client sites in designated areas. You will work with customers and the Zifo support team to analyze needs and propose compliant solutions.

Responsibilities include maintaining lab computing environments, security, documentation, and inventory, with emphasis on collaboration with field engineers and vendors.

Qualifications

• BS in computer science or life science or equivalent industry experience.
• 3+ years of relevant technical experience including Windows technologies, networking, remote computing and backup systems.
• Excellent customer service skills with ability to listen and interpret client requests.
• Ability to troubleshoot complex instrument and technology issues.
• Strong oral and written communication skills.
• Ability to identify, track and complete tasks for multiple projects.
• Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code.
• Experience with virtual machine support (preferred).
• Experience with scientific instrumentation (preferred).

Responsibilities

• Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation.
• Manage lab computing aspects of installing new, retirement and relocation of equipment.
• Implement Windows based security.
• Ensure adherence to client's corporate policies through periodic reporting and compliance programs.
• Act as the technical support contact for field service engineers and external vendors.
• Provide technical subject matter expertise for new system validation and change management efforts.
• Document procedures, policies, troubleshooting and best practices.
• Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable.
• Perform system preventative maintenances based on client's schedule, if applicable.

Skills

Customer service

Troubleshooting

Communication skills

Multi-project management

Lab safety practices

Education

Bachelor of Science in computer science or life science

Tools

Virtual machines

Scientific instrumentation

Job description

Zifo is seeking a Lab Computing Analyst to provide technical laboratory services, including multivendor instrument and IT support, at client sites in designated areas. You will work with customers and the Zifo support team to analyze needs and propose compliant solutions.

Responsibilities include maintaining lab computing environments, security, documentation, and inventory, with emphasis on collaboration with field engineers and vendors.