GxP Lab Computing Analyst: Field IT & Validation

Zifo; Wyandotte (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Zifo is seeking a Laboratory Computing Analyst in Wyandotte, MI, requiring regular presence at client sites. The role provides technical lab services, IT support, and validation/compliance assistance for multivendor instrumentation.

You will work with business users and the Zifo support team to analyze needs and propose solutions, ensuring security, policy adherence, and proper documentation across projects.

Qualifications

• Bachelor of Science in computer science, life science or equivalent industry experience.
• 3+ years of relevant technical experience including Windows technologies, networking, remote computing and backup systems.
• Excellent customer service skills complemented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex instrument and technology issues.
• Strong oral and written communication skills.
• Knowledge of laboratory safety practices as defined by the company and/or customer's site safety code.

Responsibilities

• Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation.
• Manage lab computing aspects of installing new, retirement and relocation of equipment.
• Implement Windows based security.
• Ensure adherence to client's corporate policies through periodic reporting and compliance programs.
• Act as the technical support contact for field service engineers and external vendors.
• Provide technical subject matter expertise for new system validation and change management efforts.
• Document procedures, policies, troubleshooting and best practices.
• Create and maintain a physical inventory of lab equipment, PC's, software, and any other information pertinent to the environment if applicable.
• Perform system preventative maintenances based on client's schedule, if applicable.

Skills

Customer service

Troubleshooting

Communication

Task management

Lab safety

Education

Bachelor of Science in computer science, life science or equivalent industry experience

Tools

Virtual machine support

Job description

Zifo is seeking a Laboratory Computing Analyst in Wyandotte, MI, requiring regular presence at client sites. The role provides technical lab services, IT support, and validation/compliance assistance for multivendor instrumentation.

You will work with business users and the Zifo support team to analyze needs and propose solutions, ensuring security, policy adherence, and proper documentation across projects.