GXP Lab Computing Analyst — On-Site Instrument IT Support

Zifo; Freeport (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

accrued vacation

medical

dental

vision

401k with company matching

life insurance

flexible spending accounts

Job summary

Zifo is seeking a Lab Computing Analyst in Texas to provide technical laboratory services, including instrument IT and validation/compliance support. You will work with customers, field service engineers and the internal support team to analyze needs and propose solutions.

The role requires regular presence at client sites in designated areas, with a background in Windows technologies, networking and VM support, plus strong communication and customer service skills.

Qualifications

• Bachelor of Science in computer science, life science or equivalent industry experience.
• 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems.
• Excellent customer service skills complemented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex instrument and technology issues.
• Strong oral and written communication skills.
• Ability to identify, track and complete tasks for multiple projects.
• Knowledge of laboratory safety practices as defined by the company and/or customer’s site safety code.
• Experience with virtual machine support (preferred).
• Experience with scientific instrumentation (preferred).

Responsibilities

• Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation.
• Manage lab computing aspects of installing new, retirement and relocation of equipment.
• Implement Windows based security.
• Ensure adherence to client’s corporate policies through periodic reporting and compliance programs.
• Act as the technical support contact for field service engineers and external vendors.
• Provide technical subject matter expertise for new system validation and change management efforts.
• Document procedures, policies, troubleshooting and best practices.
• Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information pertinent to the environment if applicable.
• Perform system preventative maintenances based on client’s schedule, if applicable.

Skills

Customer service

Troubleshooting

Communication

Project management

Lab safety

Education

Bachelor of Science in computer science

Tools

Virtual machines

Scientific instrumentation

Job description

Zifo is seeking a Lab Computing Analyst in Texas to provide technical laboratory services, including instrument IT and validation/compliance support. You will work with customers, field service engineers and the internal support team to analyze needs and propose solutions.

The role requires regular presence at client sites in designated areas, with a background in Windows technologies, networking and VM support, plus strong communication and customer service skills.