Guest & Workplace Experience Lead

CBRE; Boston (MA); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

CBRE is seeking a Workplace Experience Coordinator to deliver world-class customer service to building employees and guests. You will greet visitors, manage passes, answer calls, and coordinate events and services on-site.

You will collaborate with vendors, support office operations, and follow security procedures to ensure a safe, welcoming environment. A high school diploma with relevant experience is required.

Qualifications

• High School Diploma or GED with 2-3 years of job-related experience.
• Intermediate problem-solving skills with capacity to review and select solutions without supervisory approval.
• Ability to explain detailed and complicated information within the team clearly.
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills and a curious mindset.

Responsibilities

• Greet visitors and issue passes; follow security protocols.
• Answer phones professionally and prepare presentations.
• Coordinate recreation, dining, and business activities for requestors.
• Manage on-site events; arrange setup and teardown of rooms.
• Coordinate with vendors and ensure safety procedures are followed.
• Handle facility requests and coordinate workplace services (mail, supplies, onboarding).
• Acknowledge inquiries or complaints and provide professional solutions.

Skills

Problem-solving

Communication

Organizational skills

Inquisitive mindset

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE is seeking a Workplace Experience Coordinator to deliver world-class customer service to building employees and guests. You will greet visitors, manage passes, answer calls, and coordinate events and services on-site.

You will collaborate with vendors, support office operations, and follow security procedures to ensure a safe, welcoming environment. A high school diploma with relevant experience is required.