Guest & Workplace Experience Coordinator

CBRE Group, Inc.; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated building. You will be the first point of contact and manage visitor flows, inquiries, and basic facilities tasks.

This role emphasizes communication, organization, and teamwork within CBRE's Workplace Experience function, supporting events, security procedures, and vendor coordination to ensure smooth daily operations.

Qualifications

• High School Diploma or GED; up to 2 years of related experience.
• Ability to follow basic work routines and standards.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Answer the telephone professionally and create presentations for varied group sizes.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders; coordinate office services and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers; provide solutions.
• Organize and manage on-site events; secure space, set up/tear down, and deliver supplies.
• Follow property-specific security and emergency procedures; notify appropriate parties for safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain complex information within the team and follow manager directions.
• Use established procedures to solve straightforward problems with limited discretion.

Skills

Communication skills

Organizational skills

Follow basic work routines

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated building. You will be the first point of contact and manage visitor flows, inquiries, and basic facilities tasks.

This role emphasizes communication, organization, and teamwork within CBRE's Workplace Experience function, supporting events, security procedures, and vendor coordination to ensure smooth daily operations.