Guest Welcoming & Seating Specialist

Universal Store; Surprise (AZ); On-site; USD 21,000 - 27,000; Full time

Job summary

IHOP in Surprise, AZ is seeking a guest service associate to greet guests, seat them promptly, and support the dining room during peak hours. You will help maintain a welcoming atmosphere and assist with To Go orders as needed in a fast-paced restaurant.

The role emphasizes hospitality basics: timely seating, friendly guest interaction, sanitation, and following IHOP SOP guidelines to ensure a positive dining experience for all guests.

Qualifications

• No prior experience or training required.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write simple correspondence.
• Ability to read and speak English, to understand guest checks, instructions, warning and safety labels, and communicate with others.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• IHOP training course work as assigned.

Responsibilities

• Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Rotate station seating to ensure the quality of guest service.
• May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
• Answer the telephone, take messages, and take and complete all To Go orders.
• Maintain a waiting list as necessary.
• Check restrooms hourly to ensure proper stock levels and cleanliness.
• Clear, clean and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.

Job description

IHOP in Surprise, AZ is seeking a guest service associate to greet guests, seat them promptly, and support the dining room during peak hours. You will help maintain a welcoming atmosphere and assist with To Go orders as needed in a fast-paced restaurant.

The role emphasizes hospitality basics: timely seating, friendly guest interaction, sanitation, and following IHOP SOP guidelines to ensure a positive dining experience for all guests.