Guest Experience Server - Fast, Friendly Service

Universal Store; Lansing (IL); Vor Ort; USD 26.000 - 38.000; Vollzeit

Zusammenfassung

IHOP is seeking a front-line restaurant team member to provide prompt, courteous service to guests. You will greet, seat, take orders, and assist with remittance as needed while maintaining a clean dining area and upholding IHOP standards.

Responsibilities include resolving guest concerns professionally, staying knowledgeable about menu items, and following service guidelines to ensure a positive experience.

Qualifikationen

• Prior experience or training desired but may not be required.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write simple correspondence.
• Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form.
• IHOP training course work as assigned.
• Physical duties including standing, lifting up to 25 pounds; routine cleaning and safety compliance.

Aufgaben

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the “Service Guidelines” per the IHOP SOP to ensure a high – quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

Kenntnisse

Customer service

Guest communication

English proficiency

Teamwork

Sanitation awareness

Ausbildung

Experience not required

Jobbeschreibung

IHOP is seeking a front-line restaurant team member to provide prompt, courteous service to guests. You will greet, seat, take orders, and assist with remittance as needed while maintaining a clean dining area and upholding IHOP standards.

Responsibilities include resolving guest concerns professionally, staying knowledgeable about menu items, and following service guidelines to ensure a positive experience.