Dining Guest Service Specialist

Universal Store; Chillicothe (OH); On-site; USD 17,000 - 28,000; Full time

Job summary

IHOP is seeking a team member to provide prompt, efficient and courteous service to guests. You will greet, seat, take orders, handle remittance, clear and reset tables, and maintain knowledge of IHOP terminology and menu items.

The role requires you to follow service guidelines, manage guest checks, stock and rotate supplies, and uphold health and safety standards while representing IHOP’s brand and standards on a daily basis.

Qualifications

• Prior experience or training desired but may not be required.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write simple correspondence.
• Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form.
• IHOP training course work as assigned.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions.

Responsibilities

• Provide prompt, efficient, courteous service to all guests.
• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the “Service Guidelines” per the IHOP SOP to ensure a high – quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

Job description

IHOP is seeking a team member to provide prompt, efficient and courteous service to guests. You will greet, seat, take orders, handle remittance, clear and reset tables, and maintain knowledge of IHOP terminology and menu items.

The role requires you to follow service guidelines, manage guest checks, stock and rotate supplies, and uphold health and safety standards while representing IHOP’s brand and standards on a daily basis.