Guest Valet & Concierge: Parking, Luggage Help

Towne Park LLC; Santa Cruz (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Telemedicine benefits

401k retirement savings plan

Job summary

The Guest Service Associate at Towne Park provides exceptional hospitality by greeting guests, handling luggage, and assisting with vehicles in a prompt and safe manner. You will explain parking procedures, assist with directions, and support bell services as needed.

This role emphasizes delivering friendly service, accurate ticketing, and maintaining professional interactions with guests and staff across varying shifts.

Qualifications

• Education: High school diploma or general education degree (GED).
• Licensure/Certification: Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable).
• Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience.
• Knowledge: Knowledge of principles and processes for providing customer and personal services.
• Skills: Ability to read and write standard English language; ability to understand simple instructions, memos; ability to perform arithmetic operations and understand time systems.

Responsibilities

• Greet guests and maintain a friendly, professional demeanor.
• Assist guests with directions, taxis, reservations and inquiries.
• Park and retrieve vehicles and assist with luggage as needed.
• Explain parking rates and retrieval procedures to guests.
• Ensure accurate ticketing and revenue collection for valet operations.

Skills

Customer service

Reading and writing English

Time management

Communication

Greeting guests

Education

High school diploma or GED

Job description

The Guest Service Associate at Towne Park provides exceptional hospitality by greeting guests, handling luggage, and assisting with vehicles in a prompt and safe manner. You will explain parking procedures, assist with directions, and support bell services as needed.

This role emphasizes delivering friendly service, accurate ticketing, and maintaining professional interactions with guests and staff across varying shifts.