Front Office Supervisor

Hyatt Hotels Corporation; New York (NY); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

World class resort

Awarded Fortune’s 100 best companies

Unlimited use of fitness center, yoga,

Tuition or wellbeing reimbursement

Free golf

Employee discounts on spa services

Discounted Hyatt rates

Flexible schedules

Job summary

Hyatt Regency Bellevue on Seattle's Eastside seeks a Transportation/PBX Supervisor to oversee the Transportation and PBX teams, ensuring seamless guest arrivals, departures, and communications. You will manage manifests, schedules, and shuttle operations while coaching staff to maintain exceptional service standards.

The role requires supervisory experience in hospitality, valid driver's license, and strong communication skills, with availability including weekends, nights, and holidays.

Qualifications

• Minimum of 6 months of supervisory or lead experience in hospitality, transportation, guest services, or a related field
• Valid driver’s license with exemplary record
• Strong communication and interpersonal skills with the ability to engage guests and colleagues
• Ability to multitask and prioritize in a fast-paced environment
• Ability to work extended hours on your feet
• Ability to lift and carry up to 25lbs at one time
• Ability to drive guest shuttles upwards of 4 hours round trip
• Experience coaching, training, and managing colleague performance
• Proficiency with scheduling, dispatching, and transportation coordination systems preferred
• Availability must include weekends, nights, and holidays

Responsibilities

• Understand and exemplify the standards and SOPs communicated by the leadership team
• Oversee the daily operation of the Transportation and PBX teams
• Maintain management presence in operational areas throughout the shift
• Manage and maintain transportation manifests, schedules, and vehicle assignments
• Coordinate guest transportation requests and preferences to ensure a seamless experience
• Communicate directly with guests regarding transportation arrangements, resort information, and service recovery opportunities
• Assist colleagues in maintaining a high level of service through coaching and training during shifts
• Ensure the execution of daily colleague assignments and operational priorities
• Monitor dispatch operations and ensure timely transportation services
• Support arrival and departure operations, including luggage handling and guest assistance
• Ensure PBX colleagues provide prompt, professional, and accurate communication services
• Respond to guest concerns and resolve service issues in a timely and professional manner
• Make clear and educated decisions that will benefit the guest experience and operational efficiency
• Communicate clearly with department leadership regarding operational needs and service-related issues
• Conduct ongoing performance coaching and provide feedback to colleagues
• Assist with colleague training, development, and onboarding
• Maintain departmental cleanliness, organization, and safety standards
• Provide support for VIP and high-touch guests
• Communicate with leadership regarding staffing, equipment, repairs, and operational needs
• Complete any assignments provided by department leadership

Skills

Supervisory experience

Guest services

Communication skills

Scheduling/dispatching

Hospitality operations

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.

Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose.

We are currently seeking a Transportation/PBX Supervisor to help ensure an exceptional guest and colleague experience by upholding the policies and proceduresestablishedby the leadership team. This supervisor will work side by side with Transportation and PBX colleagues to ensure seamless guest arrivals, departures, communications, and transportation services. This role oversees daily operations, manages transportationlogistics, coordinates guest preferences, and supports colleague development to deliver consistent, personalized service.

ESSENTIAL FUNCTIONS:

Understand and exemplify the standards and SOPs communicated by the leadership team

Oversee the daily operation of the Transportation and PBX teams

Maintain management presence in operational areas throughout the shift

Manage andmaintaintransportation manifests, schedules, and vehicle assignments

Coordinate guest transportation requests and preferences to ensure a seamless experience

Communicate directly with guestsregardingtransportation arrangements, resort information, and service recovery opportunities

Assistcolleagues inmaintaininga high levelof service through coaching and training during shifts

Ensure the execution of daily colleague assignments and operational priorities

Monitor dispatch operations and ensuretimelytransportation services

Support arrival and departure operations, including luggage handling and guestassistance

Ensure PBX colleagues provide prompt, professional, andaccuratecommunication services

Respond to guest concerns and resolve service issues ina timelyand professional manner

Make clear and educated decisions that willbenefitthe guest experience and operational efficiency

Communicate clearly and effectively with department leadershipregardingoperational needs and service-related issues

Conduct ongoing performance coaching and provide feedback to colleagues

Assistwith colleague training, development, and onboarding

Maintain departmental cleanliness, organization, and safety standards

Provide support for VIP and high-touch guests

Communicate with leadershipregardingstaffing, equipment, repairs, and operational needs

Complete any assignments provided by department leadership

Miravalis a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in thewellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We thank you for your interest. Be well.

Miraval Berkshires offers:

• World class resort
• Awarded Fortune’s 100 best companies to work for
• Unlimited use of our fitness center, yoga classes, and lectures
• Tuition or wellbeing reimbursement
• Free golf
• Employee discounts on all spa services and programming
• Discounted rates at Hyatt Hotels
• Positions with flexible schedules

Qualifications

Minimum of 6 months of supervisory or lead experience in hospitality, transportation, guest services, or a related field

Valid driver’s license with exemplary record

Strong communicationand interpersonal skills with the ability to effectively engage guests and colleagues

Ability to multitask and prioritize in a fast-paced environment

Ability to work extended hours on your feet

Ability to lift and carry up to 25lbs.at one time

Ability to drive guest shuttles upwards of 4 hours round trip

Experience coaching, training, and managing colleague performance

Proficiencywith scheduling, dispatching, and transportation coordination systems preferred

Availability must include weekends, nights, and holidays

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. R easonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Hyatt Regency Bellevue on Seattle's Eastside | Bellevue , WA , US

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