Guest Experience Transport & PBX Supervisor

Hyatt Hotels Corporation; Lenox (MA); On-site; USD 52,000 - 71,000; Full time

Benefits offered by this job

Tuition or wellbeing reimbursement

Free golf

Employee discounts on spa services and

Discounted Hyatt rates

Flexible schedules

Job summary

Hyatt Hotels Corporation in Lenox, MA seeks a Transportation/PBX Supervisor to oversee daily Transportation and PBX operations and ensure seamless guest arrivals and departures. You will coordinate manifests, schedules, and guest preferences while coaching colleagues for superior service.

The role requires supervisory experience in hospitality or related field, a valid driver's license, and strong communication skills. Weekend and night shifts are required.

Qualifications

• Minimum of 6 months of supervisory or lead experience in hospitality, transportation, guest services, or a related field.
• Valid driver’s license with exemplary record.
• Strong communication and interpersonal skills with the ability to engage guests and colleagues.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to work extended hours on your feet.
• Ability to lift and carry up to 25lbs at one time.
• Ability to drive guest shuttles upwards of 4 hours round trip.
• Experience coaching, training, and managing colleague performance.
• Proficiency with scheduling, dispatching, and transportation coordination systems.

Responsibilities

• Understand and exemplify the standards and SOPs communicated by the leadership team.
• Oversee the daily operation of the Transportation and PBX teams.
• Maintain management presence in operational areas throughout the shift.
• Manage and maintain transportation manifests, schedules, and vehicle assignments.
• Coordinate guest transportation requests and preferences to ensure a seamless experience.
• Communicate directly with guests regarding transportation arrangements, resort information, and service recovery opportunities.
• Assist colleagues in maintaining a high level of service through coaching and training during shifts.
• Ensure the execution of daily colleague assignments and operational priorities.
• Monitor dispatch operations and ensure timely transportation services.
• Support arrival and departure operations, including luggage handling and guest assistance.
• Ensure PBX colleagues provide prompt, professional, and accurate communication services.
• Respond to guest concerns and resolve service issues in a timely and professional manner.

Skills

Supervisory experience

Customer service

Communication skills

Multitasking

Tools

Scheduling systems

Dispatching systems

Job description

Hyatt Hotels Corporation in Lenox, MA seeks a Transportation/PBX Supervisor to oversee daily Transportation and PBX operations and ensure seamless guest arrivals and departures. You will coordinate manifests, schedules, and guest preferences while coaching colleagues for superior service.

The role requires supervisory experience in hospitality or related field, a valid driver's license, and strong communication skills. Weekend and night shifts are required.