Guest Support Advisor

Hopesglobalgetaways; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Beginner onboarding

No prior travel experience required

Guidance and virtual team support

Supplier and destination education

Travel discounts

Job summary

Hopesglobalgetaways is expanding its remote guest support team. As a Guest Support Advisor, you will assist travelers in planning getaways by answering questions, researching options, and coordinating services to ensure a smooth experience.

No prior travel-industry experience is required; you will receive onboarding, access to supplier resources, and ongoing education to build confidence in the role. This position offers flexible scheduling and virtual team support.

Qualifications

• Clear and professional written and verbal communication skills.
• Strong customer-service and active-listening abilities.
• Friendly, helpful, and dependable approach.
• Strong organization and attention to detail.
• Ability to manage several client requests and deadlines.

Responsibilities

• Learn about destinations, dates, budgets, accommodations, and activity interests.
• Research resorts, hotels, cruises, transportation, tours, and other getaway experiences.
• Identify suitable possibilities based on traveler priorities and requests.
• Provide clear information to help clients understand and compare options.
• Assist with coordinating services through approved supplier platforms.
• Organize reservation details, confirmations, itineraries, and documentation.
• Keep clients informed about updates, deadlines, and next steps.
• Follow up when information or decisions are needed.
• Respond to routine reservation questions and assist with modifications or special requests.
• Check traveler information and booking details for accuracy.
• Maintain organized records of client interactions and arrangements.
• Continue developing destination and supplier knowledge through education.

Skills

Customer service

Active listening

Communication

Organization

Problem solving

Job description

Position Summary

We are growing our remote team and looking for friendly, organized individuals who enjoy assisting others and providing a positive customer experience. As a Guest Support Advisor, you will help travelers navigate the planning process by answering questions, researching vacation possibilities, organizing requested services, and providing dependable follow-up.

This opportunity is open to candidates from a variety of professional backgrounds. Previous travel-industry experience is not required. New team members receive training, access to supplier resources, and continued education to build confidence in the role.

Responsibilities

• Learn about preferred destinations, dates, budgets, accommodations, and activity interests
• Research resorts, hotels, cruises, transportation, tours, excursions, and other getaway experiences
• Identify suitable possibilities based on each traveler's priorities and requests
• Provide clear information to help clients understand and compare available choices
• Assist with coordinating selected services through approved supplier platforms
• Organize reservation details, confirmations, itineraries, schedules, and relevant documentation
• Keep clients informed about important updates, deadlines, and next steps
• Follow up when additional information or decisions are needed
• Respond to routine reservation questions and assist with modifications or special requests
• Check traveler information and booking details for accuracy
• Maintain organized records of client interactions and active arrangements
• Continue developing destination and supplier knowledge through ongoing education

What This Opportunity Includes

• 100% remote opportunity within approved regions
• Flexible part-time and full-time scheduling
• Beginner-friendly onboarding and training
• No previous professional travel experience required
• Ongoing guidance and virtual team support
• Supplier and destination education
• Opportunities to develop customer service, communication, and coordination skills
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry benefits
• Collaborative remote team environment

Qualifications

• Clear and professional written and verbal communication skills
• Strong customer-service and active-listening abilities
• Friendly, helpful, and dependable approach
• Strong organization and attention to detail
• Ability to manage several client requests and deadlines
• Comfortable researching information and comparing options online
• Willingness to learn new systems and digital tools
• Adaptable when schedules, availability, or customer needs change
• Practical problem-solving and decision-making skills
• Reliable follow-up and effective time management
• Self-motivated and able to work independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved countries