Reservation Support Advisor

Hopesglobalgetaways; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Beginner-friendly onboarding

Job summary

Hopesglobalgetaways is seeking dependable Reservation Support Advisors to join our 100% remote team. You will research vacation options, organize reservations, and stay prepared as plans progress.

Open to candidates from varied backgrounds; no prior travel experience required, with training and supplier resources provided. You will respond to inquiries, research hotels, cruises, and transportation, coordinate arrangements, issue confirmations, and maintain accurate notes.

Qualifications

• Professional written and verbal communication skills.
• Strong customer-service and listening abilities.
• Excellent organization and attention to detail.
• Ability to manage multiple client requests and deadlines.
• Comfortable researching information and working with online platforms.
• Willingness to learn reservation systems and digital tools.
• Dependable and adaptable when priorities change.
• Strong follow-up, time-management, and problem-solving skills.
• Self-motivated and comfortable working independently.
• Must be at least 18 years of age.
• Must be legally authorized to work and reside in the US, UK, Mexico, Australia, Spain, or another approved region

Responsibilities

• Respond to client inquiries and gather information about upcoming vacation plans.
• Research hotels, resorts, cruises, transportation, tours, excursions, and other experiences.
• Review available options based on client preferences, dates, and budget considerations.
• Assist with coordinating selected accommodations, transportation, and activities.
• Process and organize reservation information using approved booking resources.
• Provide clients with confirmations, schedules, itinerary information, and relevant documentation.
• Track upcoming deadlines, outstanding information, and reservation requirements.
• Follow up with clients and communicate important booking updates.
• Assist with routine reservation revisions, cancellations, and special requests.
• Verify names, dates, services, and other important booking information.
• Maintain accurate client notes and reservation records.
• Complete ongoing supplier and destination education

Skills

Customer service

Written communication

Attention to detail

Time management

Independent work

Research skills

Problem solving

Multi-tasking

Self-motivation

Tools

Booking platforms

Job description

Role Overview

We are seeking dependable, detail-oriented individuals to join our remote team as Reservation Support Advisor. In this role, you will assist customers with researching vacation choices, organizing reservation details, and staying prepared as their plans progress.

This opportunity is open to candidates from a variety of backgrounds, including those new to the industry. No previous travel experience is required. Training, supplier resources, and continued education are provided to help you become comfortable with the tools and responsibilities of the position.

What You'll Do

• Respond to client inquiries and gather information about upcoming vacation plans
• Research hotels, resorts, cruises, transportation, tours, excursions, and other experiences
• Review available options based on client preferences, dates, and budget considerations
• Assist with coordinating selected accommodations, transportation, and activities
• Process and organize reservation information using approved booking resources
• Provide clients with confirmations, schedules, itinerary information, and relevant documentation
• Track upcoming deadlines, outstanding information, and reservation requirements
• Follow up with clients and communicate important booking updates
• Assist with routine reservation revisions, cancellations, and special requests
• Verify names, dates, services, and other important booking information
• Maintain accurate client notes and reservation records
• Complete ongoing supplier and destination education

What We Provide

• 100% remote opportunity within approved regions
• Flexible full-time and part-time scheduling
• Beginner-friendly onboarding and training
• No previous travel-industry experience required
• Continued team support and guidance
• Access to supplier and destination education
• Opportunities to develop customer service, reservation, and organizational skills
• Professional development and growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry benefits
• Supportive virtual team environment

Qualifications

• Professional written and verbal communication skills
• Strong customer-service and listening abilities
• Excellent organization and attention to detail
• Ability to manage multiple client requests and deadlines
• Comfortable researching information and working with online platforms
• Willingness to learn reservation systems and digital tools
• Dependable and adaptable when priorities change
• Strong follow-up, time-management, and problem-solving skills
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the US, UK, Mexico, Australia, Spain, or another approved region