Premium Guest Services Advisor

Hopesglobalgetaways; United States; Remote; USD 21,000 - 39,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

No prior travel exp required

Education resources

Discounts and benefits

Growth opportunities

Incentives and recognition

Travel discounts

Supportive virtual team

Job summary

Hopesglobalgetaways in the United States is seeking a Premium Guest Services Advisor to join our fully remote team. You will assist clients seeking well-planned, high-quality vacation experiences by exploring options, coordinating arrangements, and keeping clients informed throughout the planning process.

This role suits individuals who enjoy personalized service, researching destinations, and managing details with care.

Qualifications

• Strong written and verbal communication skills.
• Professional, courteous, and service-focused approach.
• Excellent organization and attention to detail.
• Ability to provide responsive and personalized client support.

Responsibilities

• Learn about client destinations, dates, budget, priorities, and requests.
• Research premium vacation options using approved supplier resources.
• Coordinate arrangements and keep confirmations and itineraries organized.
• Provide updates, answer routine questions, and handle changes or requests.

Skills

Communication skills

Customer service

Organization

Attention to detail

Time management

Research skills

Independence

Adaptability

Job description

About the Role

We are seeking professional, service-oriented individuals to join our remote team as Premium Guest Services Advisor. In this position, you will assist clients who are looking for well-planned, high-quality vacation experiences by helping them explore options, coordinate arrangements, and stay informed throughout the planning process.

This opportunity is a strong fit for individuals who enjoy providing personalized service, researching destinations, and managing important details with care. Previous travel-industry experience is not required. Training and continued educational resources are provided.

Key Responsibilities

• Learn about each client's preferred destinations, travel dates, vacation style, budget, priorities, and special requests.
• Research premium resorts, hotels, cruises, transportation, excursions, tours, activities, and other vacation options using approved supplier resources.
• Assist with coordinating selected arrangements while keeping confirmations, schedules, reservation details, and itinerary information organized.
• Deliver attentive guest support by providing updates, answering routine questions, following up on pending items, and assisting with standard changes or requests.
• Review booking information for accuracy, monitor important deadlines, maintain organized client records, and continue building destination and supplier knowledge.

What We Offer

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and training for individuals new to the industry
• No previous professional travel experience required
• Ongoing team guidance and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to strengthen guest service, communication, research, and organizational skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive and collaborative virtual team environment

Qualifications

• Strong written and verbal communication skills
• Professional, courteous, and service-focused approach
• Excellent organization and attention to detail
• Ability to provide responsive and personalized client support
• Comfortable researching and evaluating multiple vacation options
• Ability to manage several client requests and deadlines
• Willingness to learn new platforms, supplier systems, and digital tools
• Dependable follow-through and strong time-management skills
• Adaptable and resourceful when client needs or arrangements change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region