Vacation Client Support Advisor

Hopesglobalgetaways; Beaufort (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote work opportunity

Flexible scheduling

Onboarding and training program

Mentorship and team collaboration

Professional development opportunities

Travel discounts

Job summary

Hopesglobalgetaways is seeking Vacation Client Support Advisors to join our fully remote team. You will guide clients from idea to itinerary, coordinate reservations, answer questions, and ensure a seamless vacation planning experience.

Ideal candidates excel in communication, organization, and problem solving, and can work independently with reliable internet access in a flexible remote environment. Training and ongoing mentorship are provided.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service and relationship-building abilities.
• Exceptional organizational skills with strong attention to detail.
• Ability to manage multiple projects and deadlines efficiently.
• Comfortable using web-based applications, booking platforms, and virtual communication tools.
• Professional, dependable, and solution-oriented attitude.
• Strong analytical and problem-solving skills.
• Self-motivated with the ability to work independently.

Responsibilities

• Connect with clients to learn travel interests, preferences, and schedules.
• Research destinations, resorts, cruises, hotels, transportation, excursions, and travel experiences.
• Present customized vacation recommendations based on client goals and budgets.
• Coordinate reservations and travel arrangements using approved supplier and booking platforms.
• Prepare and distribute booking confirmations, travel documents, itineraries, and departure information.
• Assist clients with reservation changes, itinerary revisions, and special accommodation requests.
• Review reservations and travel details to ensure accuracy before departure.
• Monitor active bookings and provide timely updates throughout the planning process.
• Maintain accurate client records, booking information, and communication history.

Skills

Communication skills

Customer service

Organization

Multitasking

Problem solving

Independent work

Remote work readiness

Internet literacy

Tools

Booking platforms

CRM software

Video conferencing

Job description

Position Overview

Do you enjoy assisting others, organizing details, and creating positive customer experiences? We're growing our remote team and looking for enthusiastic, dependable individuals to join us as Vacation Client Support Advisors.

In this role, you'll work directly with clients to help transform their vacation ideas into well-planned travel experiences. You'll provide guidance, coordinate reservations, answer travel-related questions, and ensure clients feel supported throughout every step of the planning process. If you enjoy customer service, problem-solving, and working independently, this opportunity offers the flexibility to build a rewarding remote career.

Responsibilities

• Connect with clients to learn about their travel interests, preferences, schedules, and vacation expectations
• Research destinations, resorts, cruises, hotels, transportation, excursions, and travel experiences
• Present customized vacation recommendations based on client goals, budgets, and travel styles
• Coordinate reservations and travel arrangements using approved supplier and booking platforms
• Prepare and distribute booking confirmations, travel documents, itineraries, and departure information
• Assist clients with reservation changes, itinerary revisions, and special accommodation requests
• Review reservations and travel details to help ensure all information is accurate before departure
• Monitor active bookings and provide timely updates throughout the planning process
• Maintain accurate client records, booking information, and communication history within company systems
• Utilize preferred supplier partnerships and company resources to deliver exceptional client service
• Continue developing industry knowledge through training sessions, supplier updates, and destination education

Benefits

• Fully remote work opportunity
• Flexible scheduling to support work-life balance
• Comprehensive onboarding and training program
• Ongoing coaching, mentorship, and team collaboration
• Professional development and advancement opportunities
• Performance-based rewards and recognition
• Travel discounts and exclusive industry benefits
• Supportive, team-oriented virtual work environment
• Access to continuing education and professional learning resources

Qualifications

• Excellent written and verbal communication skills
• Strong customer service and relationship-building abilities
• Exceptional organizational skills with strong attention to detail
• Ability to manage multiple projects and deadlines efficiently
• Comfortable using web-based applications, booking platforms, and virtual communication tools
• Professional, dependable, and solution-oriented attitude
• Strong analytical and problem-solving skills
• Self-motivated with the ability to work independently
• Reliable internet connection and basic computer proficiency
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions

Who Will Thrive in This Role?

Successful candidates often:

• Take pride in delivering exceptional customer experiences
• Build trust through friendly, responsive, and professional communication
• Stay organized while balancing multiple client needs
• Adapt quickly to changing travel plans and priorities
• Demonstrate initiative, accountability, and attention to detail
• Have an interest in travel, hospitality, tourism, client services, vacation planning, or flexible remote career opportunities