Client Experience Coordinator

Hopesglobalgetaways; United States; Remote; USD 38,000 - 56,000; Full time

Benefits offered by this job

Travel discounts

Industry benefits

Professional development

Job summary

Hopesglobalgetaways is seeking dependable Client Experience Coordinators to help clients research vacation options, coordinate services, and stay informed throughout the planning process. This remote role emphasizes strong communication, organization, and attention to detail.

No prior travel industry experience is required; we provide training, ongoing education, and support. Part-time or full-time schedules, travel discounts, and professional development opportunities are offered.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational abilities and attention to detail.
• Ability to manage multiple client requests remotely.
• Comfortable researching and comparing information online.
• Willingness to learn new platforms and digital tools.
• Self-motivated and dependable in a remote setting.

Responsibilities

• Gather information about client preferences, desired destinations, dates, budgets, and vacation priorities to understand their needs.
• Research and present suitable options for resorts, hotels, cruises, transportation, excursions, activities, and other vacation services.
• Coordinate requested arrangements through approved supplier resources and organize confirmations, schedules, reservation details, and itinerary information.
• Keep clients informed throughout the process by answering questions, providing updates, tracking pending items, and assisting with routine modifications.
• Review information for accuracy, maintain organized client records, and participate in continued destination and supplier education.

Skills

Written communication

Verbal communication

Organization

Attention to detail

Time management

Research skills

Remote work

Self-motivation

Job description

Position Overview

We are seeking dependable, detail-oriented individuals to join our remote team as Client Experience Coordinator. This role focuses on creating a smooth planning experience for clients by helping them research vacation options, coordinate requested services, and stay informed throughout the process.

This opportunity is ideal for someone who enjoys customer interaction, online research, organization, and managing multiple details. No previous travel-industry experience is necessary. Training and ongoing educational resources are provided.

Key Responsibilities

• Gather information about client preferences, desired destinations, dates, budgets, and vacation priorities to better understand their needs.
• Research and present suitable options for resorts, hotels, cruises, transportation, excursions, activities, and other vacation services.
• Coordinate requested arrangements through approved supplier resources and organize confirmations, schedules, reservation details, and itinerary information.
• Keep clients informed throughout the process by answering questions, providing updates, tracking pending items, and assisting with routine modifications.
• Review information for accuracy, maintain organized client records, and participate in continued destination and supplier education.

What We Provide

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured training and onboarding for individuals new to the industry
• No previous professional travel experience required
• Continued team support and access to educational resources
• Destination and supplier learning opportunities
• Professional development and opportunities to expand your skills
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive and collaborative virtual environment

Qualifications

• Strong written and verbal communication skills
• Professional and service-focused approach
• Excellent organization and attention to detail
• Ability to prioritize tasks and manage multiple client requests
• Comfortable researching and comparing information online
• Willingness to learn new platforms, processes, and digital tools
• Strong follow-through and time-management abilities
• Dependable, adaptable, and solution-oriented
• Comfortable working independently in a remote environment
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region