Guest Services Concierge: Front Desk & Guest Experience

Insight Healing and Wellness; Indiana (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Insight Healing and Wellness seeks a friendly front desk associate to greet guests, provide information about services, assist with check-in/out, and maintain a welcoming reception area. The role supports reservations and admin tasks, collaborates with team, and upholds safety protocols.

Ideal candidates communicate clearly, stay organized, and deliver excellent guest experiences in a busy wellness setting.

Qualifications

• Experience in front desk or guest services preferred.
• Strong communication and interpersonal skills required.
• Ability to manage inquiries and multi-task effectively.

Responsibilities

• Greet guests with a warm smile and friendly demeanor as they enter the establishment.
• Provide information about services, amenities, and upcoming events to guests in person and over the phone.
• Assist guests with check-in and check-out procedures, ensuring a seamless and efficient experience.
• Manage guest inquiries, requests, and concerns promptly and professionally, escalating issues as needed.
• Maintain a clean and organized front desk area, including managing reservations, appointments, and administrative tasks.
• Coordinate with other team members to ensure smooth operations and exceptional guest satisfaction.
• Uphold company policies and procedures, including safety and security protocols, to ensure a positive guest experience.

Skills

Greet guests

Communication

Organization

Customer service

Job description

Insight Healing and Wellness seeks a friendly front desk associate to greet guests, provide information about services, assist with check-in/out, and maintain a welcoming reception area. The role supports reservations and admin tasks, collaborates with team, and upholds safety protocols.

Ideal candidates communicate clearly, stay organized, and deliver excellent guest experiences in a busy wellness setting.