Guest Services Supervisor & Shuttle Lead

Home2 Suites Tukwila; Tukwila (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

HSA/FSA plans

Dependent care FSA

Identity Theft Protection Insurance

Commuter benefits

Pet Insurance

Paid Sick Time

Paid Vacation Time

Family Leave

401(k) Retirement plan

IHM Matches

Incentive bonus

Free room nights

Employee discounts

Tickets at Work

Career Growth opportunities

Job summary

Home2 Suites Tukwila is seeking a Front Desk Supervisor to oversee the front desk operations and ensure guest satisfaction and service quality. You will plan and supervise a diverse team to run the front desk smoothly and profitably, serving as a reference for team members, vendors, and guests.

The role requires flexible scheduling and the ability to drive the shuttle, contributing to guest experiences and brand standards.

Qualifications

• Must be 21 years of age.
• Strong initiative and desire for achievement.
• Ability to handle problems in the workplace proactively.
• Able to perform well in stressful situations.
• Be approachable and provide excellent guest service.

Responsibilities

• Check-in and check-out hotel guests.
• Drive hotel shuttle.
• Process all payments according to established hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare all necessary reports during each shift for management.

Skills

Front desk supervision

Team player

Problem solving

Guest service

Customer service

Stress management

Job description

Home2 Suites Tukwila is seeking a Front Desk Supervisor to oversee the front desk operations and ensure guest satisfaction and service quality. You will plan and supervise a diverse team to run the front desk smoothly and profitably, serving as a reference for team members, vendors, and guests.

The role requires flexible scheduling and the ability to drive the shuttle, contributing to guest experiences and brand standards.