Front Desk Supervisor — Lead Guest Experience & Team

A&R Corporate; Gulf Shores (AL); On-site; USD 21,000 - 30,000; Full time

Job summary

Home2 Suites by Hilton, Mobile, is seeking an energetic Front Desk Supervisor to lead the Front Office and Breakfast teams on shift. You will train, coach, and empower staff to deliver five-star guest experiences from check-in to check-out.

As Manager on Duty when the GM/AGM is off-property, you will handle guest concerns, manage reservations and billing, oversee cash handling, and ensure brand standards are consistently met.

Qualifications

• Open availability across all shifts, including weekends and holidays (required).
• Hospitality experience preferred, but we will train the right attitude.
• Strong communication, organizational, and time-management skills.
• Comfort working fast-paced and making quick, confident decisions.
• Ability to stand, walk, bend, and lift up to 25 lbs.
• Professional, ethical, team-first mindset with a passion for guest service.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide daily, hands-on leadership to the Front Desk and Breakfast teams.
• Train, coach, and hold associates accountable to brand and company standards.
• Step in as Manager on Duty when the GM/AGM is off-property.
• Greet, check in, and check out guests with efficiency and warmth.
• Handle guest concerns using recovery tools, logging everything in Quore.
• Manage reservations, OTA bookings, billing, and loyalty enrollments.
• Oversee cash handling, deposits, and daily reconciliation.
• Keep the lobby and desk on-brand: no clutter, no phones at the desk, guest-ready.
• Communicate across Housekeeping, Maintenance, and F&B to keep operations seamless.
• Champion A&R Group's culture, mission and values every shift.

Skills

Open availability

Hospitality experience

Communication skills

Organizational skills

Time management

Decision making

Physical stamina

Professional attitude

Independence

Tools

Opera

Quore

Kipsu

Merlin

Job description

Home2 Suites by Hilton, Mobile, is seeking an energetic Front Desk Supervisor to lead the Front Office and Breakfast teams on shift. You will train, coach, and empower staff to deliver five-star guest experiences from check-in to check-out.

As Manager on Duty when the GM/AGM is off-property, you will handle guest concerns, manage reservations and billing, oversee cash handling, and ensure brand standards are consistently met.