Guest Experience Lead, Front Desk

Lodging Dynamics; Seattle (WA); On-site; USD 50,000 - 70,000; Full time

Job summary

The Charter Hotel Seattle is seeking a Front Office Supervisor to oversee daily Front Office operations and support Front Office management in maintaining high standards of guest service. You will greet guests, manage reservations, supervise front desk staff, resolve issues, and coordinate with other departments to ensure smooth nightly operations and guest satisfaction.

A minimum of 1–2 years in a supervisory hospitality role is required, with strong math skills for cash handling and scheduling

Qualifications

• Minimum 1–2 years in a supervisory hospitality role.
• Strong service orientation and guest problem solving.
• Basic math and ability to manage cash handling.

Responsibilities

• Oversee daily Front Office operations and guest communications.
• Greet guests, register rooms, and manage reservations and VIPs.
• Supervise front desk staff and coordinate with other departments.
• Resolve guest concerns and monitor guest satisfaction scores.
• Assist with scheduling, training, and night audit coverage.

Skills

Supervisory experience

Guest service

Cash handling

Budgeting

Education

High School diploma

Job description

The Charter Hotel Seattle is seeking a Front Office Supervisor to oversee daily Front Office operations and support Front Office management in maintaining high standards of guest service. You will greet guests, manage reservations, supervise front desk staff, resolve issues, and coordinate with other departments to ensure smooth nightly operations and guest satisfaction.

A minimum of 1–2 years in a supervisory hospitality role is required, with strong math skills for cash handling and scheduling