Front Desk Supervisor - Guest Experience Leader & Shuttle Driver

Island Hospitality Management, LLC.; Tukwila (WA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

HSA plan

FSA

Dependent care

Identity theft protection

Commuter benefits

Pet insurance

PTO

Employee assistance program

Wellness subscriptions

Paid sick time

Vacation time

Family leave

401(k) retirement plan

Job summary

Island Hospitality Management, LLC. in Tukwila, WA is seeking a Front Desk Supervisor to oversee the front desk operations and ensure guest satisfaction and quality standards are met. You will plan and supervise a diverse team to ensure smooth and profitable operations, acting as a reference for guests and vendors.

This role requires flexibility in scheduling and the ability to drive the hotel shuttle. You will train staff on the guest service guarantee and participate in shift reporting and

Qualifications

• Must be 21 years of age
• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

Responsibilities

• Check-in/Check-out hotel guests
• Drive hotel shuttle
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team
• Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards

Skills

Team player

Initiative

Problem solving

Customer service

Stress management

Job description

Island Hospitality Management, LLC. in Tukwila, WA is seeking a Front Desk Supervisor to oversee the front desk operations and ensure guest satisfaction and quality standards are met. You will plan and supervise a diverse team to ensure smooth and profitable operations, acting as a reference for guests and vendors.

This role requires flexibility in scheduling and the ability to drive the hotel shuttle. You will train staff on the guest service guarantee and participate in shift reporting and