Guest Services Supervisor - Phone & Dispatch

White Lodging; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Vacation and PTO

Comps/Discounted Rooms

Job summary

White Lodging is seeking an AYS Supervisor for JW Marriott Austin to oversee the department, ensuring prompt response to guest requests and efficient dispatch of service staff. You will lead shift staffing, monitor workload, and maintain operational standards across the guest services team.

Responsibilities include coaching staff, handling safety procedures, managing shift communications, and maintaining accurate logs to support guest satisfaction and brand standards.

Qualifications

• Must pass certification quiz/test for position.
• Complete Chemical Training and Blood Borne Pathogen Training.

Responsibilities

• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
• Supervise staff and complete schedules; monitor staffing levels to meet service levels.
• Manage urgent guest requests by dispatching appropriate personnel and following up for resolution.
• Maintain daily logs and hand off information to the next shift to ensure continuity.

Skills

Certification quiz

Chemical training

Bloodborne pathogens

Job description

White Lodging is seeking an AYS Supervisor for JW Marriott Austin to oversee the department, ensuring prompt response to guest requests and efficient dispatch of service staff. You will lead shift staffing, monitor workload, and maintain operational standards across the guest services team.

Responsibilities include coaching staff, handling safety procedures, managing shift communications, and maintaining accurate logs to support guest satisfaction and brand standards.