Guest Services Supervisor — Live, Work & Explore Near Glacier NP

Kalispell Chamber of Commerce; Columbia Falls, Northern (MT, KY); Hybride; USD 56 482 000 - 60 614 000; Plein temps

Avantages offerts par ce poste

Paid time off

401k with match

Life and AD&D Insurance

Employee Assistance Program

Wellness Programs

Learning and Development Programs

Free Glacier National Park pass

Retail, Lodging and Travel Discounts

Referral Bonus Program

Résumé du poste

Cedar Creek Lodge in Columbia Falls, Montana is seeking a Front Desk Supervisor to oversee front of house operations and ensure outstanding guest experiences. The role focuses on directing front desk and breakfast staff, managing check-ins/check-outs, and maintaining service standards across peak hours.

The ideal candidate has prior supervisory and hospitality customer service experience, plus familiarity with hotel management systems.

Qualifications

• Previous experience in a supervisory role.
• Strong customer service background in hospitality.
• Experience with hotel property management systems.

Responsabilités

• Supervise Front of House staff to provide excellent customer service at all times.
• Respond to guests' inquiries and requests in a timely, professional manner.
• Monitor front desk operations: check-ins, check-outs, and guest requests.

Connaissances

Supervisory experience

Customer service

Hotel PMS

Leadership

Interpersonal skills

Communication skills

Organizational skills

Team orientation

Outils

Hotel PMS

Description du poste

Cedar Creek Lodge in Columbia Falls, Montana is seeking a Front Desk Supervisor to oversee front of house operations and ensure outstanding guest experiences. The role focuses on directing front desk and breakfast staff, managing check-ins/check-outs, and maintaining service standards across peak hours.

The ideal candidate has prior supervisory and hospitality customer service experience, plus familiarity with hotel management systems.