Front Desk Supervisor

Kalispell Chamber of Commerce; Columbia Falls, Northern (MT, KY); Hybrid; USD 56,482,000 - 60,614,000; Full time

Benefits offered by this job

Paid time off

401k with match

Life and AD&D Insurance

Employee Assistance Program

Wellness Programs

Learning and Development Programs

Free Glacier National Park pass

Retail, Lodging and Travel Discounts

Referral Bonus Program

Job summary

Cedar Creek Lodge in Columbia Falls, Montana is seeking a Front Desk Supervisor to oversee front of house operations and ensure outstanding guest experiences. The role focuses on directing front desk and breakfast staff, managing check-ins/check-outs, and maintaining service standards across peak hours.

The ideal candidate has prior supervisory and hospitality customer service experience, plus familiarity with hotel management systems.

Qualifications

• Previous experience in a supervisory role.
• Strong customer service background in hospitality.
• Experience with hotel property management systems.

Responsibilities

• Supervise Front of House staff to provide excellent customer service at all times.
• Respond to guests' inquiries and requests in a timely, professional manner.
• Monitor front desk operations: check-ins, check-outs, and guest requests.

Skills

Supervisory experience

Customer service

Hotel PMS

Leadership

Interpersonal skills

Communication skills

Organizational skills

Team orientation

Tools

Hotel PMS

Job description

Cedar Creek Lodge is a 3-diamond hotel open year-round in Columbia Falls, Montana. We depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests.

We’re hiring for aFront Desk Supervisor to Live. Work. Explore. in the gateway to Glacier National Park!

Job Summary

Responsible for overseeing the daily operations of the front of house staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Guest Services Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.

The Details

Position Type: Full-Time, Year-Round
Start Date: Immediately
Pay: $20.35/hour
Schedule: Primarily working the 7am-3pm and 3pm-11pm shifts, five days per week throughout the year. This position may also need to cover other shifts including graveyard shifts if required, potentially as overtime. Must be able to work varied shifts, weekends, and holidays.
Housing:Employee housing is not available

About Columbia Falls

Just west of Glacier National Park lies a collection of communities who proudly welcome millions of visitors each year to the Glacier Gateway area. Columbia Falls - a lively Montana town with many locally owned shops, restaurants, breweries, and summer farmers markets - is the ideal home base for exploring Glacier National Park and the 2.4 million acres in Flathead National Forest.

• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs
• Free Glacier National Park pass
• Free Red Bus Tours (if available)
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world
• The adventure of a lifetime!

Responsibilities

• Supervise “Front of House” comprised of front desk and breakfast staff and ensure that they provide excellent customer service at all times.
• Respond to guests' inquiries and requests in a timely and professional manner.
• Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests.
• Manage reservations and room availability.
• Ensure accuracy of billing and payment processes
• Monitor and review guest feedback.
• Resolve customer complaints.
• Train and coach front desk staff
• Monitor staff performance and provide feedback.
• Maintain a clean and organized front desk area.
• Maintain knowledge of and ensure staff compliance with all policies, procedures, and standards.
• Accurately follow and ensure compliance with cash handling procedures. Will assist Location Manager with transfer of safe funds.
• Post charges to guest accounts for services and purchases.
• Offers information pertaining to available services, points of interest and entertainment attractions.
• Assists in ensuring proper procedures are followed for all lost and found items.
• Coordinates with fellow supervisors and Location Manager, the emergency fire evacuation and safety program for Cedar Creek Lodge.
• Understands and follows all PCI Compliance guidelines.
• Keeps open lines of communication with other departments to ensure coordination and synergy of hotel activities.
• Completes all other tasks and job duties as assigned by Location Manager.

Qualifications

• Previous experience in a supervisory role.
• Previous experience in a customer service role.
• Previous experience with hotel property management systems.
• Human relation skills - must be a team-oriented people-person who thrives on public contact.
• Excellent interpersonal and communication skills.
• Proven leadership and organizational skills.
• Working knowledge of hotel management systems
• Ability to prioritize tasks and move through them in an efficient manner.
• Ability to interact with diverse peoples and help resolve any issues.