Front Desk Agent - Full-Time, Year-Round - Cedar Creek Lodge

Xanterra; Columbia Falls (MT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Park pass

Free tours

Discounts (retail, lodging, travel)

Referral bonus program

Growth opportunities

Job summary

Cedar Creek Lodge in Columbia Falls, Montana is hiring a Front Desk Agent to deliver exceptional guest service from check-in to check-out. You will handle reservations, provide local information, and assist guests in a fast-paced environment.

The position is full-time and year-round with a start date of immediately. Benefits include lodging options nearby and a vibrant work culture at the gateway to Glacier National Park.

Qualifications

• Strong communication and people skills. Must be able to speak, read, write and understand English.
• General computer skills and knowledge of common office machines.
• Knowledge of Property Management System (PMS) Opera preferred.
• Basic Sales and Accounting skills.
• Ability to learn quickly and follow instruction accurately.
• Must be team-oriented and able to work under pressure.

Responsibilities

• Maintain positive guest relations at all times.
• Answer questions and provide accurate local information.
• Handle guest problems and resolve complaints to satisfaction.
• Register guests, assign rooms, and issue keys.
• Make, confirm, and cancel reservations; manage group arrivals.
• Process payments and reconcile daily transactions.
• Coordinate wake-up calls and manage guest mail; operate PBX.

Skills

Customer service

Communication

English proficient

Teamwork

Friendly & courteous

Tools

PMS Opera

Job description

Overview

Live. Work. Explore. as a part of our Lodgingteam at the Cedar Creek Lodge in Columbia Falls, the gateway to Glacier National Park!

Cedar Creek Lodge is a 3-diamond hotel open year-round in Columbia Falls, Montana. We depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests.

We’re hiring for a Front Desk Agent to Live. Work. Explore. in the gateway to Glacier National Park!

Job Summary

As a Front Desk Agent, you’ll deliver outstanding service from check-in to check-out, handle reservations, and provide helpful local info, all while keeping things running smoothly behind the scenes. If you’re organized, personable, and thrive in a fast-paced setting, this is the role for you.

The Details

Position Type: Full-Time, Year-Round
Start Date: Immediately
Pay: $17.80/hr
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)
Housing: Employee housing or RV sites is not available

About Columbia Falls

Just west of Glacier National Park lies a collection of communities who proudly welcome millions of visitors each year to the Glacier Gateway area. Columbia Falls - a lively Montana town with many locally owned shops, restaurants, breweries, and summer farmers markets - is the ideal home base for exploring Glacier National Park and the 2.4 million acres in Flathead National Forest.

Benefits

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks

• Free Glacier National Park pass
• Free Red Bus Tours (if available)
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world
• The adventure of a lifetime!

Responsibilities

Guest Relations and Service

• Maintain positive guest relations at all times
• Answer questions and provide accurate information about area facilities, activities, and attractions
• Handle guest problems and complaints, resolving issues to guest satisfaction
• Educate guests on company environmental policies

Reservations and Check-In/Out

• Register guests, assign rooms, and issue keys securely
• Make, confirm, and cancel reservations
• Handle all aspects of group tour arrivals and check-ins
• Prepare guest folios and statements for checkout
• Process payments and balance receipts/transactions at end of shift

Communication and Information Management

• Answer phones promptly using proper etiquette
• Take accurate messages and relay information
• Coordinate wake-up calls and handle guest mail
• Operate PBX switchboard for calls
• Maintain up-to-date guest room lists

Financial Responsibilities

• Follow cash handling procedures and secure bank
• Post charges to guest accounts
• Reconcile transactions and verify daily drop amounts
• Understand and follow PCI compliance guidelines

Other Duties

• Assist with retail sales where applicable
• Handle lost and found items according to procedures
• Follow emergency and safety protocols
• Maintain clean and organized workspace
• Assist other departments as needed

Qualifications

• Strong communication and people skills. Must be able to speak, read, write and understand English.
• General computer skills and knowledge of common office machines, i.e., computers, typewriters, calculators, cash registers, etc. required.
• Knowledge of Property Management System (PMS) Opera preferred.
• Basic Sales and Accounting skills.
• Ability to learn quickly and follow instruction accurately.
• Ability to prioritize tasks and move through them in an efficient manner.
• Ability to interact with diverse peoples and help resolve any issues.
• Ability to work quickly and thoroughly under pressure.
• Must be flexible and open to changes in procedures.
• Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
• Must be able to handle guest concerns in a tactful and caring manner.
• Must be team-oriented.
• Must possess neat and pleasant grooming habits.
• Must be knowledgeable of Glacier National Park’s history and points of interest.
• Must have good organizational skills.

Physical Requirements

• Able to lift and carry up to 15 pounds.
• Standing for up to eight hours per shift.
• Requires bending, stretching and reaching throughout a shift up to 8 hours.
• Working with required chemicals.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.