Front Desk Supervisor - Cedar Creek Lodge

Xanterra; Columbia Falls, Northern (MT, KY); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Free Glacier National Park pass

Free Red Bus Tours (if available)

Retail, Lodging and Travel Discounts

Planned employee trips and activities

Referral bonus program

Growth opportunities

Meet people from all over the country

Job summary

Xanterra's Cedar Creek Lodge in Columbia Falls, Montana is seeking a Front Desk Supervisor to lead the front-of-house team, greet guests, manage check-ins and check-outs, and ensure service standards that create a positive guest experience.

This full-time, year-round role offers $20.35 per hour with a 7am–3pm and 3pm–11pm schedule, occasional graveyard shifts, and overtime as needed. Housing is not provided.

Qualifications

• Previous experience in a supervisory role.
• Previous experience in a customer service role.
• Must be able to speak, read, write, and understand English.
• Experience with hotel management systems is preferred.

Responsibilities

• Supervise front desk and breakfast staff to ensure excellent customer service.
• Respond to guests' inquiries and requests promptly.
• Monitor front desk operations like check-ins/check-outs and reservations.
• Ensure accurate billing and payment processes.
• Train and coach staff and monitor performance.
• Maintain knowledge of policies and cash handling procedures.

Skills

Supervisory experience

Customer service

Interpersonal communication

Leadership

English proficiency

Ability to work under pressure

Education

High school diploma or equivalent

Tools

Hotel property management systems

Job description

Overview

Live. Work. Explore. as a part of our Lodgingteam at the Cedar Creek Lodge in Columbia Falls, the gateway to Glacier National Park!

Cedar Creek Lodge is a 3-diamond hotel open year-round in Columbia Falls, Montana. We depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests.

We’re hiring for a Front Desk Supervisor to Live. Work. Explore. in the gateway to Glacier National Park!

Job Summary

Responsible for overseeing the daily operations of the front of house staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Guest Services Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.

The Details

Position Type: Full-Time, Year-Round
Start Date: Immediately
Pay: $20.35/hour
Schedule: Primarily working the 7am-3pm and 3pm-11pm shifts, five days per week throughout the year. This position may also need to cover other shifts including graveyard shifts if required, potentially as overtime. Must be able to work varied shifts, weekends, and holidays.
Housing: Employee housing is not available

About Columbia Falls

Just west of Glacier National Park lies a collection of communities who proudly welcome millions of visitors each year to the Glacier Gateway area. Columbia Falls - a lively Montana town with many locally owned shops, restaurants, breweries, and summer farmers markets - is the ideal home base for exploring Glacier National Park and the 2.4 million acres in Flathead National Forest.

Benefits

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks

• Free Glacier National Park pass
• Free Red Bus Tours (if available)
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world
• The adventure of a lifetime!

Responsibilities

• Supervise “Front of House” comprised of front desk and breakfast staff and ensure that they provide excellent customer service at all times.
• Respond to guests' inquiries and requests in a timely and professional manner.
• Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests.
• Manage reservations and room availability.
• Ensure accuracy of billing and payment processes
• Monitor and review guest feedback.
• Resolve customer complaints.
• Train and coach front desk staff
• Monitor staff performance and provide feedback.
• Maintain a clean and organized front desk area.
• Maintain knowledge of and ensure staff compliance with all policies, procedures, and standards.
• Accurately follow and ensure compliance with cash handling procedures. Will assist Location Manager with transfer of safe funds.
• Post charges to guest accounts for services and purchases.
• Offers information pertaining to available services, points of interest and entertainment attractions.
• Assists in ensuring proper procedures are followed for all lost and found items.
• Coordinates with fellow supervisors and Location Manager, the emergency fire evacuation and safety program for Cedar Creek Lodge.
• Understands and follows all PCI Compliance guidelines.
• Keeps open lines of communication with other departments to ensure coordination and synergy of hotel activities.
• Completes all other tasks and job duties as assigned by Location Manager.

Qualifications

• Previous experience in a supervisory role.
• Previous experience in a customer service role.
• Previous experience with hotel property management systems.
• Human relation skills - must be a team-oriented people-person who thrives on public contact.
• Excellent interpersonal and communication skills.
• Proven leadership and organizational skills.
• Working knowledge of hotel management systems
• Ability to prioritize tasks and move through them in an efficient manner.
• Ability to interact with diverse peoples and help resolve any issues.
• Ability to work quickly and thoroughly under pressure.
• Knowledge of common office machines, i.e., computers, calculators, copy/fax machine.
• Must possess neat and pleasant grooming habits.
• Must be knowledgeable of Glacier National Park’s history and points of interest.
• Must be able to speak, read, write, and understand English.
• High school diploma or equivalent.

Physical Requirements include:

• Able to lift and carry up to 15 pounds.
• Standing for up to eight hours per shift.
• Requires bending, stretching and reaching throughout a shift up to 8 hours.
• Working with required chemicals.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.